Xcellent Macintosh Support, LLC

IT NETWORKING & APPLE SUPPORT SERVICES

Located in Santa Fe, Xcellent Macintosh Support LLC delivers personalized Apple computer, WiFi, network, and technical services to individuals and businesses throughout Northern New Mexico.

 

◊ Macintosh, iPhone, iPad Troubleshooting, Repair, Data Migration & Recovery
◊ Wifi and Network Troubleshooting and Design

◊ Apple Certified Support Professional
◊ WiFi and Network Certified

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IT NETWORK CONSULTING

Wireless Network Setup

Is your wifi or network not working for you? Is reception inconsistent throughout the house or office? Time to have a professionally certified wifi expert take a look and offer a better solution. Wifi Site Surveys are our speciality. Lasting relief is only a call or message away.

Business Network Support

The internet and your local area network (wifi) is your pipeline to the outside digital world. Network design, troubleshooting, and enhancements are common tasks for us. We install reliable, high-speed wifi systems or wifi mesh systems in homes and businesses needing better wifi performance than what “wifi extenders” can achieve. Certified through CWNP LLC as a Certified Wireless Design Professional (CWDP), and two engineering degrees, means your business is in good hands to ensure your network is secure and performing at its peek. We’re also experts in Virtual Private Networks (VPN) for secure remote access to your computer and network devices such as security cameras, printers, and server databases.

IT Services

Our technical expertise extends beyond Apple products to help you choose the right technology for your needs, by offering a broader technical view. Or, we can help troubleshoot other devices you already own. If necessary, we can contact a vendor, such as Comcast or Centurylink, or an equipment manufacturer to resolve a technical issue for you–we speak their language. Want to use an inexpensive, professional VOIP (Voice-Over-Internet) telephone service for your home or office? We can set that up for you too!

CERTIFIED APPLE SUPPORT

Apple Technical Support & Repair

We are members of the Apple Consultants Network (ACN) and certified as an Apple Support Professional, which means you are in good hands when your apple product doesn’t behave as it should. Or, if you need a new setup, virus removal, data recovery, or data migration. Have a short question or simple problem, or prefer a remote session? We can likely help you over the phone and share your screen.

Help & Training

Patiently listening to your problem and then finding a solution, or explaining how to use your Apple device for a particular task, is something we love to do. Not sure how to use some of a device’s powerful features? We will patiently train you. We believe in empowering clients to know how to do something themselves.

Mobile Device Management

We are certified and adept in Mobile Device Management (MDM) solutions for business that would like an easier and more secure way to mange their business Apple Computers and iOS devices. Whether it be through Apple Business Essentials, or Mosyle, we got you covered.

TESTIMONIALS

With over 20 years of experience in hardware and software engineering, we offer our services to anyone who needs help crossing the technical divide.

Here’s what our clients say about our work:

Quick, Efficient Response

I telecommute and am completely dependent on having ready access to my files as well as a high-functioning computer at all times.  When my computer crashed recently, I called Xcellent Macintosh Support and Randy came right over to help solve the problem.  When it became apparent that the problem was more complex, he took my Mac with him but promised to work on it that day.  By evening we knew that the computer was toast but Randy had been able to recover all of my files, folders and apps.  I went in search of a new computer immediately, armed with some very helpful advice from Randy about what on my future machine was worth the extra money and what was not.  Once I had my new computer, Randy reloaded everything for me and I was working on my new computer this evening.  (His advice on what to make sure was upgraded has turned out to be essential.)  Randy’s charge for his support was very reasonable and his responsiveness at each turn was greatly appreciated.  I highly recommend Xcellent MacIntosh Support to everyone with a Mac!

— Lynne E. Richards, PhD, Santa Fe, New Mexico

Honest business practices

“Randy at Xcellent Macintosh Support offers reliable, intelligent and pleasant help. I would recommend him in a heart-beat. I was having difficulties with my email account and Randy knew exactly what the problem was. Thank you for your honest business practices!”

– Stacy Weber

Exceptional and friendly macintosh support

“I’ve known Randy for over 7 years and he’s provided nothing but exceptional and friendly Macintosh support. I’ve recommended him to many clients, all of whom say great things about his ability to detangle frustrating Wi-Fi woes, take control of networking issues, wrangle printers into submission, and generally improve all things Macintosh. I cannot recommend him highly enough.”

– Canton Becker

About Randy Weber

Randy Weber

Randy Weber

Owner, Xcellent Macintosh Support

Randy Weber is a professionally trained engineer with bachelor of science degrees in Electrical Engineer and Computer Science from UC Irvine. His engineering experience includes having worked at Walt Disney Imagineering designing cutting-edge computer architectures and vehicle control systems for EPCOT, Tokyo Disneyland and Walt Disneyworld. At Emulex Corporation he designed disk and tape controllers for small computer systems. At Corollary Inc. he designed integrated circuits used for the first commercial multiple processor computer systems. All along, he often accepted responsibilities doing IT support, which has been his primary focus since 1996. He as been an Certified Apple Consultant for 13 years.

In addition to providing computer support, Randy also creates uplifting and inspiring music videos of Northern New Mexico’s amazing landscapes. A collection of these videos are now available from his latest project, apathosproductions.com.

Randy’s Blog

Phishing Pop-ups allowed by Safari Notifications

Being a professional IT person, my clients run into all sorts of problems, including hacking attempts and phishing scams. But one recurring and frequent complaint I get is due to phishing popup messages when using Apple's Safari browser. The messages often claim to be...

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Fraud on Instagram

This is to publicly inform people that someone was impersonating me on Instagram, using an account named "randyweberxcellentmacintosh" which is NOT me.  It was not my account and I have no association with it.  I have no Instagram or Facebook accounts.  More troubling...

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What's Going On?

We can help you with Apple hardware repair, configuration, software, networking, email needs… you name it!

info@xcellentmacsupport.com
(505) 670-0585

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